Virtual Customer Support Associate – Remote

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Our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that’s why you’ll find we approach things differently here. You won’t be asked to read from a script or learn dialogue by heart. Instead, we’ll provide you with the training you need to problem-solve for our customers. You’ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.

What will you do as a Customer Service Associate?

As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You’ll be the first point of contact for our customers by answering their requests through phone, chat, and/or email – this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers

What strengths will you bring?

  • Hard-working, articulate, and detail-oriented
  • Friendly and customer-focused in every situation
  • Ability to learn quickly and embrace change
  • Comfortable multi-tasking in a high-energy environment.

What benefits will you receive?

Benefits

One of the great things about joining Amazon’s Customer Service team is that you don’t need experience in customer service. You’ll receive training and be provided with a complete equipment package when you join. Additionally, we offer some benefits, including:

  • Medical insurance
  • Pension plan
  • Internet allowance
  • Lifestyle benefits and retail discounts through our Amazon Extras program
  • Expert training and ongoing opportunities to learn more and develop your skills

If this role sounds like it’s for you, then click on the link below to start the application process!

You’ll need to allow 3 hours to complete the full application, including assessments that will evaluate your suitability for the role. You will have the option to save your application during the process and return to it if necessary. We recommend using a laptop/desktop computer to get the best experience.

If successful, we will contact you about the next steps!

Other Jobs You May Be Interested In

Amazon is an equal-opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion for discovering, inventing, simplifying, ing, and building.

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Basic Qualifications

What qualifications do we need from you?

  • Minimum age: 18 years old
  • Have the right to work in India
  • Strong communication skills in English (both written and oral fluency)
  • The availability to work varying shifts from Monday to Sunday within the operating hours
  • Willingness and ability to work in rotating shifts (i.e. early, late, overnight, weekend, and overtime as required)
  • You’ll need a quiet, distraction-free workspace (dedicated office space with a desk and chair)
  • From a technical perspective, a minimum broadband connection of 20MB download speed and 8MP upload speed using a hard-wire ethernet internet connection (no WIFI).