Responsible for a high volume of inbound and outbound calls with customers, physician offices, patients or third party providers about the company’s products or services following standard SOPs and procedures, working under direct supervision. Ensures all contacts receive efficient and courteous service. Duties may vary based on assigned department.
Job Responsibilities
- Resolves routine, general questions and problems submitted by customers, physician offices, patients and third-party vendors via different sources with limited variety following established guidelines and standard SOPs and procedures. Utilizes all available information to choose the best solution and resolve customer concerns. Directs complex questions and problems to more senior staff level.
- Uses a computer application to log and track inquiries, as well as, to check the status of items that require follow-up or involvement of other parties. Documents contact interactions, records details, complaints, comments and actions taken.
- Coordinates with other functional areas as necessary. Refers unresolved escalated issues as designated by the departments for further investigation.
- Contacts customers, physician’s office, patient or third-party vendor to respond to inquiries or to notify them of investigation results and planned adjustments.
- Handles inquiries for one or more lines of business.
An Equal Opportunity Employer, including disability/veterans
About Walgreens Boots Alliance
Walgreens Boots Alliance (Nasdaq: WBA) is a global leader in retail pharmacy, impacting millions of lives every day through dispensing medicines, and providing accessible, high-quality care. With more than 170 years of trusted healthcare heritage and innovation in community pharmacy, the company is meeting customers’ and patients’ needs through its convenient retail locations, digital platforms and health and beauty products.
Including equity method investments, WBA has a presence in more than 25 countries, employs more than 450,000 people and has more than 21,000 stores.
WBA’s purpose is to help people across the world lead healthier and happier lives. The company is proud of its contributions to healthy communities, a healthy planet, an inclusive workplace and a sustainable marketplace. WBA is a participant of the United Nations Global Compact and adheres to its principles-based approach to responsible business.
WBA is included in FORTUNE’s 2021 list of the World’s Most Admired Companies*. This is the 28th consecutive year that WBA or its predecessor company, Walgreen Co., has been named to the list.
Basic Qualifications
Other Jobs You May Be Interested In
- Google Cloud Platform Architect
- SEM / PPC Specialist – Google Ads & Meta Ads
- Co-Founder Video Specialist
- United Airlines Work From Home Jobs(Data, Remote, Entry Level)
- Remote Customer Service Representative at United Airlines
- Tesla Social Media Customer Support Job
- Walgreens Customer Service Jobs $27/Hour
- Supervisor, Customer Service (Fully Remote)
- Customer Service Representative – Work From Home ( CVS Health REMOTE WORK)
- Customer Service Center ( AMAZON REMOTE WORK)
- CVS Remote Jobs (Data Entry) – No Experience
- Delta Remote Jobs (Data Entry) Work From Home
- [Work From Home Job] Amazon Customer Service
- Remote Amazon Customer Service Coordinator (Entry Level)
- Amazon Customer Service – Remote $16-$35/hr
- Amazon Advertising Specialist (Work From Home Career)
- Online Amazon jobs work from home no experience
- Amazon Customer Service Jobs Work from Home
- Amazon Work From Home Customer Service Associate
- Delta Airlines Remote Jobs – Customer Support (Part-Time Remote)
- Remote Live Chat Customer Support at Apple
- Amazon Flex Specialist – Remote
- Amazon jobs at home – Office Associate (Part-Time Remote Job)
- Virtual Customer Support Associate – Remote
- Amazon Customer Service Remote (Work From Home)
- (Amazon Customer Service) Remote Job – Work From Home Job
- Online Amazon Customer Experience Agent Remote Job
- Amazon Jobs Work From Home Part Time
- Senior Amazon Catalog Specialist (Part-time) Remote
- Work From Home Amazon Jobs – No Experience/Entry Level
- Delta Airlines Data Entry Jobs – Remote
- Remote Delta Air Lines Careers Entry Level
- Apple Jobs (Data Entry Remote) $25/H
- Amazon Work From Home – Virtual assistant jobs
- Amazon Listing Creation Specialist (Remote)
- Amazon Customer Service Rep (100% Work From Home) in USA
- Part-Time Remote Amazon Helpdesk Support Agent
- Part-Time Amazon Customer Service Representative (No Experience)
- Amazon Customer Service Rep (100% Work From Home)
- Amazon Virtual Assistant/ Data Entry Remote Jobs – Part-Time
- Patient Account Analyst II – CBO Customer Service – Remote
- NURSE PRACTITIONER – HOSPICE PART TIME
- Delivery driver jobs in USA
- Remote – Business Development Professional – Home Based
- Online Business Development Executive – Work Remotely
- Business Development Manager (Remote) job
- Data Entry Clerk Remote Job in USA
- Data Analyst – Product & Marketing (REMOTE)
- Virtual Care Nurse – Canada Remote
- [No-Experience] Amazon Customer Service – Work From Home Job
- Remote Customer Service Representative (100% Work From Home)
- Remote Entry-Level Amazon Product Evaluation Specialist (Part-Time)
- Part-Time Virtual Amazon Customer Care Specialist Work From Home Job
- Customer Service Rep (100% Work From Home) Part time
- Customer Service Rep (100% Work From Home) in USA
- Amazon Customer Service – (Work From Home /Remote)
- Remote Customer Service Representative (Work From Home) in USA
- Customer Service Rep (100% Work From Home)
- (Part-Time) Amazon online Associate work from home no experience
- Business Manager
- POL SIH 27R – Senior Policy Analyst in USA
- BAND 4 – Director, Strategic Initiatives
- Director, Customer Experience & Marketing Insights
- Claims Verification Analyst operator in USA
- Senior Security Analyst jobs in USA
- Business Analysis Specialist (Remote)
- Community Development Business Management Specialist-Remote
- Associate Manager, Supply Planning (Hybrid)
- Accounts Receivable Analyst (Hybrid) jobs in USA
- Amazon Customer Service online Jobs from Home
- High Paying Remote Jobs Part-Time
- (Part-Time, Remote, Entry Level) E-Commerce Amazon Product Assessment Agent
- [Remote] Amazon online jobs work from home no experience
- [High Paying] Amazon Customer Service Jobs, Work from Home
- Remote Amazon Customer Assistance Specialist (Entry Level)
- Amazon Customer Service Jobs From USA Home in USA
- Remote Amazon Online Connect Support (Part-Time)
- [Work From Home] Remote Customer Service Center Job At Amazon in USA
- [Part-Time] Work From Home Amazon Customer Service
- Medical Evidence Generation Lead
- Field Service Representative/Technical Services
- Technologist jobs in USA
- Regulatory Strategist full time vacancy in USA
- Senior Geotechnical Engineer Jobs in USA
- Office Survey Technologist Remote jobs in USA
- Survey Party Chief officer in USA
- Program Coordinator remote job in US
- Field Training Paramedic (Contract) – West Region
- Administrative Assistant, Operations
- [Part-Time] Amazon Customer Service Jobs From Home – Apply Today
- [Part-Time] Work From Home Amazon Customer Service Center
- Amazon Online Jobs Work From Home No Experience
- [Work From Home] Remote Customer Service Center Job At Amazon
- Amazon online jobs work from home no experience
- (Part-Time) Amazon Product Testers Jobs – Remote
- Amazon Brand Growth Specialist – Customer Success Manager
- (Remote and Direct Hire) Amazon E-commerce Account Manager
- (Part Time) Amazon Connect Developer For Student – Remote Job
- [Full-Remote] Amazon E-commerce Account Manager – Work From Work
- High School Diploma or GED.
- Intermediate level keyboarding skills (at least 25 WPM, touch typing, formatting documents).
- Basic level PC skills (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents and/or access information on-line).
- Basic Search Engines skills to include opening a browser, typing in URLs in the correct location, using a search engine, bookmarking a site, navigating using back/forward/stop buttons, and filling out forms online.
- Communicate effectively in writing and verbally.
Preferred Qualifications
- At least 1 year of customer service experience in centralized services or call center environment.
- Experience in Retail or healthcare.
- Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
- Intermediate level keyboarding skills (at least 35 WPM, touch typing, formatting documents).
- Fluency in Spanish and English.
“An employee in this position can expect a salary/hourly rate between $15.00 and $19.50 plus bonus pursuant to the terms of any bonus plan, if applicable. The actual compensation offered will depend on experience, seniority, geographic locations, and other factors permitted by law. To review benefits, please click here jobs.walgreens.com/benefits.