Why Work for Frontier Airlines?
At Frontier, we believe the skies should be for everyone. We deliver on this promise through our commitment to Low Fares Done Right. This is more than our tagline – it’s our driving philosophy. Every member of Team Frontier has an important role to play in bringing this vision to life. Our successful business model allows travelers to take advantage of our fast-growing route network while our bundled and unbundled pricing options allow our customers to personalize their travel experience and only pay for the services they need – saving them money along the way.
What We Stand For
Low Fares Done Right is our mission and we strive to bring it to life every day. Our ‘Done Right’ promise means delivering not only affordable prices, but making travel friendly and easy for our customers. To do this, we put a great deal of care into every decision and action we take. We must be efficient with the use of our resources and make smart decisions about how we run our business. We must also innovate and be pioneers – we’re not afraid to try new things. While our business requires us to fly high in the air, we also consider ourselves down-to-earth in our approach, creating a warm and friendly experience that truly demonstrates Rocky Mountain Hospitality.
Work Perks
At Frontier, we like to think we’re creating something very special for our team members. Work is why we’re here, but the perks are nice too:
- Flight benefits for you and your family to fly on Frontier Airlines.
- Buddy passes for your friends so they can experience what makes us so great.
- Discounts throughout the travel industry on hotels, car rentals, cruises and vacation packages.
- Discounts on cell phone plans, movie tickets, restaurants, luggage and over 2,000 other vendors.
- Enjoy a ‘Dress for your Day’ business casual environment.
- Flexible work schedules that support work/life balance.
- Total Rewards program including a competitive base salary, short term incentives, long-term incentives, paid holidays, 401(k) plan, vacation/sick time and medical/dental/vision insurance that begins the 1st of the month following your hire date.
- We play our part to make a difference. The HOPE League, Frontier Airlines’ non-profit organization, is dedicated to providing employees financial assistance during catastrophic hardship.
Who We Are
Frontier Airlines is committed to offering ‘Low Fares Done Right’ to more than 100 destinations and growing in the United States, Canada, Dominican Republic and Mexico on more than 350 daily flights. Headquartered in Denver, Frontier’s hard-working aviation professionals pride themselves in delivering the company’s signature Low Fares Done Right service to customers. Frontier Airlines is the proud recipient of the Federal Aviation Administration’s 2018 Diamond Award for maintenance excellence and was recently named the industry’s most fuel-efficient airline by The International Council on Clean Transportation (ICCT) as a result of superior technology and operational efficiencies.
What Will You Be Doing?
The Supervisor Customer Advocacy will oversee the team of Customer Relations Advocates responsible for managing and resolving escalated customer complaints, inquiries, and compliments. They will report directly to the Manager of Customer Advocacy, and will provide leadership, guidance, and support to ensure the team delivers prompt, professional, and compliant resolutions to customer issues. Additionally they will
Essential Functions
Team Leadership: Provide leadership and supervision to the Customer Relations Advocates, ensuring they effectively fulfill their responsibilities and meet performance targets.
Resolution Management: Oversee the investigation and resolution of internal and Department of Transportation (DOT) escalated complaints, ensuring compliance with relevant regulations and legislation.
Quality Assurance: Ensure that all responses and resolutions align with established policies, procedures, and regulatory requirements, such as the Air Carrier Access Act (ACAA).
Collaboration: Collaborate with various departments within Frontier Airlines to gather information, facilitate resolutions, and address systemic issues contributing to customer complaints.
Training and Development: Provide training, coaching, and guidance to Customer Relations Advocates, enhancing their skills in complaint resolution, regulatory compliance, and customer advocacy.
Performance Management: Monitor the performance of the team, identify areas for improvement, and implement strategies to optimize efficiency, effectiveness, and customer satisfaction.
Documentation and Reporting: Oversee the accurate recording and documentation of complaints, investigations, resolutions, and compliance activities, maintaining comprehensive records for analysis and reporting.
Continuous Improvement: Identify trends, patterns, and root causes of customer complaints, and recommend proactive measures to prevent recurrence and enhance the overall customer experience.
DOT Compliance: Ensure compliance with DOT reporting requirements, assist in the preparation of responses to DOT inquiries and audits, and stay updated on regulatory changes and best practices.
Resource Management: Allocate resources effectively to meet workload demands and prioritize tasks based on urgency, impact, and strategic objectives.
Other Jobs You May Be Interested In
- Microsoft Senior Consultant
- PepsiCo Data Entry (Remote, Part/Full Time) $75000/Year – WHF
- Frontier Airlines Virtual Remote Jobs, Part Time Remote Jobs
- (Remote) – Alaska Airlines Work From Home $27/Hour
- Remote – Alaska Airlines Data Entry Jobs $26/Hour
- Online Chat Support Rep – No Experience Needed (Part-Time) – Hiring Work From Home Jobs
- Online Customer Service Center Jobs At Amazon – Hiring Work From Home Jobs
- Online Customer Service Jobs at Amazon – Hiring Work From Home Jobs
- Online Data Entry Jobs No Experience – Part-Time – Hiring Work From Home Jobs
- Online Data Entry Jobs No Experience – Part-Time (Hiring Now) – Hiring Work From Home Jobs
- Online Data Entry Jobs No Experience Needed – Hiring Work From Home Jobs
- Online Disney data entry Jobs in united states – Hiring Work From Home Jobs
- Social Media and Customer Service Associate ( Tesla Remote Jobs)
- Senior Microsoft Engineer
- Product Manager
- Manager, Reservations Training, Quality Assurance & Communication (Remote Work Assignment Available)
- Remote Airlines Jobs At American Airlines – Part Time
- American Airlines Customer Service Remote job (Work From Home)
- American Airlines Customer Service Remote (Work From Home)
- Google Cloud Platform Architect
- SEM / PPC Specialist – Google Ads & Meta Ads
- Co-Founder Video Specialist
- United Airlines Work From Home Jobs(Data, Remote, Entry Level)
- Remote Customer Service Representative at United Airlines
- Tesla Social Media Customer Support Job
- Remote Call Center Specialist (Walgreens Jobs)
- Walgreens Customer Service Jobs $27/Hour
- Supervisor, Customer Service (Fully Remote)
- Customer Service Representative – Work From Home ( CVS Health REMOTE WORK)
- Customer Service Center ( AMAZON REMOTE WORK)
- CVS Remote Jobs (Data Entry) – No Experience
- Delta Remote Jobs (Data Entry) Work From Home
- [Work From Home Job] Amazon Customer Service
- Remote Amazon Customer Service Coordinator (Entry Level)
- Amazon Customer Service – Remote $16-$35/hr
- Amazon Advertising Specialist (Work From Home Career)
- Online Amazon jobs work from home no experience
- Amazon Customer Service Jobs Work from Home
- Amazon Work From Home Customer Service Associate
- Delta Airlines Remote Jobs – Customer Support (Part-Time Remote)
- Remote Live Chat Customer Support at Apple
- Amazon Flex Specialist – Remote
- Amazon jobs at home – Office Associate (Part-Time Remote Job)
- Virtual Customer Support Associate – Remote
- Amazon Customer Service Remote (Work From Home)
- (Amazon Customer Service) Remote Job – Work From Home Job
- Online Amazon Customer Experience Agent Remote Job
- Amazon Jobs Work From Home Part Time
- Senior Amazon Catalog Specialist (Part-time) Remote
- Work From Home Amazon Jobs – No Experience/Entry Level
- Delta Airlines Data Entry Jobs – Remote
- Remote Delta Air Lines Careers Entry Level
- Apple Jobs (Data Entry Remote) $25/H
- Amazon Work From Home – Virtual assistant jobs
- Amazon Listing Creation Specialist (Remote)
- Amazon Customer Service Rep (100% Work From Home) in USA
- Part-Time Remote Amazon Helpdesk Support Agent
- Part-Time Amazon Customer Service Representative (No Experience)
- Amazon Customer Service Rep (100% Work From Home)
- Amazon Virtual Assistant/ Data Entry Remote Jobs – Part-Time
- Patient Account Analyst II – CBO Customer Service – Remote
- NURSE PRACTITIONER – HOSPICE PART TIME
- Delivery driver jobs in USA
- Remote – Business Development Professional – Home Based
- Online Business Development Executive – Work Remotely
- Business Development Manager (Remote) job
- Data Entry Clerk Remote Job in USA
- Data Analyst – Product & Marketing (REMOTE)
- Virtual Care Nurse – Canada Remote
- [No-Experience] Amazon Customer Service – Work From Home Job
- Remote Customer Service Representative (100% Work From Home)
- Remote Entry-Level Amazon Product Evaluation Specialist (Part-Time)
- Part-Time Virtual Amazon Customer Care Specialist Work From Home Job
- Customer Service Rep (100% Work From Home) Part time
- Customer Service Rep (100% Work From Home) in USA
- Amazon Customer Service – (Work From Home /Remote)
- Remote Customer Service Representative (Work From Home) in USA
- Customer Service Rep (100% Work From Home)
- (Part-Time) Amazon online Associate work from home no experience
- Business Manager
- POL SIH 27R – Senior Policy Analyst in USA
- BAND 4 – Director, Strategic Initiatives
- Director, Customer Experience & Marketing Insights
- Claims Verification Analyst operator in USA
- Senior Security Analyst jobs in USA
- Business Analysis Specialist (Remote)
- Community Development Business Management Specialist-Remote
- Associate Manager, Supply Planning (Hybrid)
- Accounts Receivable Analyst (Hybrid) jobs in USA
- Amazon Customer Service online Jobs from Home
- High Paying Remote Jobs Part-Time
- (Part-Time, Remote, Entry Level) E-Commerce Amazon Product Assessment Agent
- [Remote] Amazon online jobs work from home no experience
- [High Paying] Amazon Customer Service Jobs, Work from Home
- Remote Amazon Customer Assistance Specialist (Entry Level)
- Amazon Customer Service Jobs From USA Home in USA
- Remote Amazon Online Connect Support (Part-Time)
- [Work From Home] Remote Customer Service Center Job At Amazon in USA
- [Part-Time] Work From Home Amazon Customer Service
Stakeholder Engagement: Foster positive relationships with internal stakeholders, external partners, and regulatory agencies, representing Frontier Airlines professionally and collaboratively.
Other Functions
- Assist and act as back-up to the Manager Customer Advocacy as needed.
- Assist with special projects and assignments within the department as needed.
Qualifications
- Associate’s or Bachelor’s Degree preferred; high school diploma or GED required
- Minimum 5 years of experience in customer service, consumer relations, call center or similar environment required
- Experience in supervising or leading teams, with a focus on coaching, performance management, and team development
- Minimum 2 years of airline experience, preferably ATO or reservations, working with the reservations system preferred
- Experience in working with customers in pursuit of finding a solution
Knowledge, Skills and Abilities
- Familiarity with certain customer protections regulated by the (DOT)
- Working knowledge of ACAA and CRO requirements when working with passengers with disabilities
- Aptitude to make fair and unbiased appraisals of customer concerns
- Demonstrated accuracy in interpreting and applying policies with respect to customer inquiries or service incidents
- Ability to manage multiple tasks at once with frequent interruptions
- Working knowledge and understanding of MS Office programs including Outlook 365, Excel and Word
- Good conflict resolution skills and ability to de-escalate customer issues
- Exceptional verbal and written communication skills
- Working knowledge of Social Media networks such as Facebook and Twitter
- Ability to respect privacy issues concerning property and confidential information
- Proven letter-writing abilities including high proficiency in grammar and spelling
- Ability to work within a corporate environment including interactions with various levels of management
- Excellent organizational skills and a high level of attention to details