Job Description
Description:
Start Date: asap – Nov
Extension possible: possible
Conversion Possible: yes
Will they be working a rotational schedule: 3 rotations: 8-4 , 9-5, 10-6 after training period Banking Operations Officer – Hybrid
Overtime or weekends required: as needed
Work Location (Remote, Hybrid or Both?): hybrid – 3 days in office at Edmonton City Centre East, Street NW – ***NOTE first three months will be 100% onsite *** Initial shift hours will be 9am-5pm for those first 2-3 months while training in office.
Training: NOTE first three months will be 100% onsite *** working 9-5 hours Banking Operations Officer – Hybrid
SUMMARY OF DAY TO DAY RESPONSIBILITIES:
RESL funding department– mortgage funding for solicitors and branch in house. Processing multi-step transactions. Collaborative environment – multi layered
Department Overview
Provide a broad range of operational support and perform general to specialized transactions and/or other processing activities for own Operations function. Banking Operations Officer – Hybrid
Communicate with partners in a professional manner, demonstrating clear understanding of customers/partners needs and knowledge of products and processes.
Job Details
Customer:
• Execute more complex transactions and overrides accurately, on time and in line with established guidelines / procedures while adhering to formal or informal Service Level Agreement(s) (SLAs) Banking Operations Officer – Hybrid
• Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained
• Identify opportunities to improve service delivery
• Provide accurate and thorough analysis of key process drivers, root or systemic causes of cross functional operational issues, interpret findings and make recommendations
• Support partners with both inbound and outbound requests from various channels, answering questions to perform adjustments within authority levels Banking Operations Officer – Hybrid
Shareholder:
• Prioritize and complete own workload to meet SLA requirements for service and productivity and / or support team manager in prioritizing and managing team workload
• Actively maintain understanding of internal and industry regulations and trends, developing and sharing knowledge of emerging issues/risks, and assess potential impacts as it relates to operating policies, standards and procedures
• Consistently exercise discretion in managing correspondence, information and all matters of confidentiality Banking Operations Officer – Hybrid
• Support development and/or implementation of standards, policies, procedures, and solutions that mitigate risk and maximize availability of service, efficiency and effectiveness
• Contribute to the development/delivery of presentations/ communications to management or broader audiences
• Protect the interests of the organization – identify and manage risks, and ensure the prompt and thorough resolution of escalated non-standard, high risk issues Banking Operations Officer – Hybrid
• Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)
• Support change management projects or programs that impact the business, functions or processes and ensure clear communication and documentation of new processes
• Identify, lead and actively participate in process improvements and determine solutions that will allow business to grow
Employee/Team:
• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure the timely communication of issues/ points of interest Banking Operations Officer – Hybrid
• Support the team by actively building operations knowledge, think critically about processes and opportunities for improvement, share ideas and transfer knowledge within the team, across the function, and with partners (e.g., audit, business insights)
• Provide training, coaching and / or guidance to others on the team Banking Operations Officer – Hybrid
• Participate in personal performance management and development activities, including cross training within own team and other teams in the operations function
• Ensure the timely communication of issues that are relevant to the team and encourage a good working relationship with other departments
• Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
• Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate
• Contribute to a fair, positive and equitable environment that supports a diverse workforce
• Act as a brand ambassador for the function and the bank, both internally and/or externally
Job Requirements Banking Operations Officer – Hybrid
• Undergraduate degree/ college diploma preferred and/or
• 1+ year relevant experience
MUST HAVE:
1. Computer skills, navigate websites – MS Suites – Excel (docs used for tracking, worklist, input status updates, exporting data), Word, PDFs (intermediate) Banking Operations Officer – Hybrid
2. Strong communication skills – verbal and written
3. customer service, conversationalist
4. Attention to detail
5. The ability to identify and manage risk
NICE TO HAVE:
1. Previous working as Operations Officer/ Admin background
2. Previous banking experience
3. French – Bilingual – read write and speak
4. Previous work with SLAs Banking Operations Officer – Hybrid
Company Description
