Position Type:

Permanent

Closing date:

2023-12-31

Medavie Health Services New Brunswick (MHSNB) is the subsidiary of Medavie Health Services responsible for the optimal operation and management of EM/ANB, an integrated organization specializing in the delivery of primary health care services with the goal of facilitating access to quality care so that patients can achieve better health outcomes. MHSNB is fortunate to be able to count on the expertise of its employees who work passionately to build a healthier province.

Our company is currently looking for new team members to support its mission of providing excellence in emergency and community care within our various programs, namely Ambulance New Brunswick, the Extra-Mural Program and NB Health Link. Each advocates for a highly coordinated, quality service offering guided by a goal of continuous improvement across primary health care.

Medavie Health Services is part of Medavie, a health services organization. Together with Medavie Blue Cross, we are committed to providing innovative solutions that will improve the health of all Canadians.

As a not-for-profit organization, Medavie is proud to commit an annual social dividend to the Medavie Health Foundation to support programs and initiatives aimed at addressing some of our country’s most pressing physical and mental health care challenges.

The NB Health Link Program provides access to primary care for New Brunswickers that are un-attached to a primary care provider. As part of the NB Health Link team, the Program coordinator is responsible for organizing and coordinating programs and activities to ensure that all aspects run smoothly and efficiently. This role requires excellent organizational skills, attention to details, and the ability to manage multiple tasks simultaneously.

As a Program Coordinator, you will work with the program manager, medical director and other program staff. You will be intimately aware of all roles within the program, their operational and clinical workflows and how they work together. You will be responsible for all program data collection and reporting to ensure we track the program’s success and critical issues. The incumbent must be a self-starter, a skilled problem solver and great communicator.

As an employee of MHSNB we are accountable to our patients and coworkers by participating in and supporting all safety related initiatives, as well as acting in a manner that fosters a culture that focuses on patient safety and a safe workplace.

Role & Responsibilities:

The Program Coordinator resource shall perform tasks including, but not limited to those identified in the sub-sections below.

Program Coordination and Support:

Assist with planning and coordination of programs and their activities.
Coordinate cross-functional teams to ensure all aspects of the programs are executed effectively.
Assist in program logistics including scheduling, budgeting, and resource allocations.
Monitor program progress, timelines, and milestones, and provide regular updates to stakeholders.
Liaise with external vendors and partners to ensure timely and efficient delivery of program components.
Assist in the development of program goals and strategies.
Facilitate and attend program meetings, taking minutes and ensuring action items are tracked and completed.
Assist in the creation of program newsletters and communications.
Participate and support clinic expansion planning and execution.
Other tasks as required by the program.
Be an ambassador of the NB health Link program and EM/ANB.

Data & Reporting

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Regularly collect and maintain data relevant to the program’s operations.
Compile monthly quarterly and annual reports summarizing program performance, challenges, and outcome.
Tailor reports to be audience specific for both internal and external stakeholders.
Analyze data to identify trends, areas of improvement and success stories.
Present report findings in a clear and concise manner to relevant stakeholders, ensuring they remain informed about the program’s progress and any critical issues.
Ensure all reports, data sets, and related documentation are stored securely, and easily accessible to authorized personnel, and are archived according to the organization’s guidelines.
Evaluate program success and provide feedback for continuous improvement.
Maintain thorough and accurate program documentation for future reference and evaluation.

Education / Experience

Post-secondary education is preferred preferably in business administration, health care management, or an equivalent combination of training, education and experience.
Demonstrated knowledge and/or experience in health care is required
Minimum of two years’ experience in program coordination, project management or similar role.
Experience working with business owners in an operational environment

Knowledge / Skills

Excellent interpersonal and client management skills, with the ability to grasp patient-centered design principles.
Strong organizational skills with attention to details
Excellent communication skills, both written and verbal.
Ability to manage multiple projects simultaneously.
Proficiency with data analytics tools such as Excel.
Excellent attention to detail and a high standard for accuracy.
Excellent organizational and time management skills;
Self-started and ability to work independently and as part of a team;
Effective communication skills with demonstrated ability to target messages to different audiences and persuade to best fit solutions, and identify key communications in a timely manner.
Proven relationship management skills with an ability to build and maintain professional relationships, understands the principals of ’needs anticipation’ and acts as an advocate for all program stakeholders.
Demonstrated skills with respect to management of stakeholder expectations and task management.
Strong sense of teamwork, presenting a professional image and exhibiting a solid work ethic.
Service oriented.
Bilingualism in French and English is required for this role.

If you are interested in working with a dynamic team of professionals and possess the necessary qualifications, please apply now.

We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted.

Medavie Health Services New Brunswick is committed to the principle of equal opportunity in its employment practices and to providing an environment free from discrimination and harassment for all employees.