Work Flexibility: Field-based

Who you are

Hard-working winners. Confident, competitive and results-oriented professionals who create a track record of success.
Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
Effective communicators. People who can interpret information clearly and accurately to concisely communicate results and recommendations to stakeholders.

What you will do

At Stryker we strive to make Healthcare better. This is done by providing our customers with the best equipment and service. The environment and culture for this role is fast-paced and you’ll be constantly on the go. It requires the ability to solve complex problems while maintaining strong relationships with our customers and sales representatives. This position is responsible for providing technical field service support that exceeds our customer expectations.

In this role the Field Service Representative role will spend most of their time in four key areas. They are:

Traveling between hospitals based on assignment of service requests. Troubleshooting and resolving customer and product issues with focus on Communication and Instruments portfolio. Building positive relationships with Stryker customers. Documenting service results to maintain accurate quality records.

Proactively collaborates with internal teams/departments to promote a culture of inclusiveness and cooperation
Responsible to live and exemplify Stryker’s Values: Integrity, Accountability, People, and Performance.
Provide effective, proficient, and timely service and repairs to all customers in direct support of the sales team to ensure optimal customer satisfaction. Responsible for fault isolation and maintenance of equipment at account locations.
Promote Stryker’s business by recognizing opportunities to fulfill additional customer needs and communicating with the appropriate Stryker personnel for follow up.
Provide post-sale in-servicing on equipment operation and maintenance.
Perform installations, warranty, upgrades, field actions, preventative maintenance, deliveries, billable or any other related services required by a client.
Follow all administrative duties, complete all necessary paperwork and track product support solutions, e.g., Repair Orders, Service Request Forms, Product Inquiries, Field Actions and Part Order Requisitions in a very accurate and timely manner.
Maintain an accurate inventory of Stryker equipment, service parts, tools. Conduct regular cycle counts and verify tool calibration.
Workload includes extensive travel (mostly in Ontario and Quebec) with up to 30% of overnight travel.
Other duties as assigned by Manager/Supervisor.

Education & Qualifications

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Post-Secondary Diploma required, University Degree Preferred.
1+ of technical experience in the field required
Background from a Biomedical or Technical School in Mechanical, Electronics or Electrical Background
Eligibility to work in healthcare environment and to travel to USA.
Internal applicants with an equivalent combination of education, experience and performance over time at Stryker will be considered.
Ability to work flexible hours at customer’s requests (often late afternoons and evenings).
Lean Six Sigma experience an asset.
Must have a clear driving record.
Bilingual (French and English) is preferred.